Refund policy

Change of Mind

• You may return an item for a refund or exchange within 30 days of delivery provided the item is:
• Unworn, unwashed and in original condition with tags attached;
• Returned in the original packaging (where applicable); and
• Accompanied by proof of purchase (order number/invoice).
• Return postage for change-of-mind is at your cost unless otherwise stated.
• We reserve the right to refuse returns that do not meet these conditions. In lieu of a refund, we may offer store credit.

Faulty or Incorrect Items

• If an item is faulty, damaged or incorrect please contact us within 7 days of delivery with photos and your order details.
• We will assess the issue and, where confirmed, offer a replacement, repair or full refund (including reasonable return postage costs).
• Your consumer rights under the Australian Consumer Law remain unaffected.

Non-Returnable Items

• For hygiene and safety reasons, certain items (for example: earrings, swimwear without original hygiene seals, and fitted underwear) are non-returnable unless faulty. Sale items may be final at the point of purchase; check the product listing.

How To Return

1. Email hello@ivyleaf.store with your order number and reason for return. We’ll provide instructions and a returns address.
2. Pack the item securely and include proof of purchase.
3. We recommend you use tracked postage for returns — we are not responsible for returns lost in transit unless otherwise agreed.

Refunds

• Refunds will be processed to the original payment method within 10 business days after we receive and inspect the returned items.
• We will notify you by email when your refund has been processed.