Terms of service

1. Introduction

These Terms govern your use of the Ivy Leaf Fashion website and the purchase of goods from us. By accessing, browsing or using this website and/or placing an order you accept these Terms.

2. Definitions

  • We / us / our — Ivy Leaf Fashion (ABN: 84 296 520 887).
  • You / customer — the person buying goods from the site.

3. Orders & Acceptance

  • By placing an order, you make an offer to buy the products in your order. We may accept or decline your offer at our discretion.
  • We will send an order confirmation email when we receive your order — this is an acknowledgement only and not acceptance.
  • We accept your order when we dispatch the goods (or otherwise notify you that your order has been accepted).
  • You must be 18 years or over to place an order or have legal capacity to do so.

4. Pricing & Payment

  • All prices are in Australian Dollars (AUD) and include GST where applicable unless otherwise stated.
  • Payment is required at the time of placing your order.
  • We reserve the right to correct pricing or product description errors. If an item is listed at an incorrect price, we may cancel the order and refund you in full.

5. Shipping Policy

Dispatch & Delivery

  • We aim to dispatch orders within 2–4 business days from payment confirmation. During sale periods or public holidays this may take longer.
  • Delivery times depend on the courier and your location. Typical transit times (once dispatched):
    • Metro areas: 2–5 business days
    • Regional areas: 3–10 business days
  • We are not liable for delivery delays caused by the courier, customs (international) or events outside our control.
  • Title to the goods passes to you on dispatch, subject to your right to return under these Terms and consumer law.

Shipping Costs

Australia - Standard Shipping & Express Shipping

  • For order over $299, Free Standard shipping
  • For order below $299, Flat Rate shipping of $10.
  • Express Shipping Flat Rate of $20

International - Flat Rate shipping as below:

  • New Zealand - AUD $30*
  • Singapore / AUD $50*
  • Hong Kong / AUD $50*
  • Canada / AUD $60*
  • UK / AUD $80*
  • France / AUD $80*

Lost, Damaged or Incorrect Items

  • If your order is lost or arrives damaged, please contact us at hello@ivyleaf.store within 7 days of delivery with your order number and photos where relevant.
  • We will investigate and, if the item is confirmed lost/damaged/incorrect, arrange a replacement or refund and reimburse reasonable return postage costs where appropriate.

6. Returns & Refunds Policy

Change of Mind

  • You may return an item for a refund or exchange within 30 days of delivery provided the item is:
    • Unworn, unwashed and in original condition with tags attached;
    • Returned in the original packaging (where applicable); and
    • Accompanied by proof of purchase (order number/invoice).
  • Return postage for change-of-mind is at your cost unless otherwise stated.
  • We reserve the right to refuse returns that do not meet these conditions. In lieu of a refund, we may offer store credit.

Faulty or Incorrect Items

  • If an item is faulty, damaged or incorrect please contact us within 7 days of delivery with photos and your order details.
  • We will assess the issue and, where confirmed, offer a replacement, repair or full refund (including reasonable return postage costs).
  • Your consumer rights under the Australian Consumer Law remain unaffected.

Non-Returnable Items

  • For hygiene and safety reasons, certain items (for example: earrings, swimwear without original hygiene seals, and fitted underwear) are non-returnable unless faulty. Sale items may be final at the point of purchase; check the product listing.

How To Return

  1. Email hello@ivyleaf.store with your order number and reason for return. We’ll provide instructions and a returns address.
  2. Pack the item securely and include proof of purchase.
  3. We recommend you use tracked postage for returns — we are not responsible for returns lost in transit unless otherwise agreed.

Refunds

  • Refunds will be processed to the original payment method within 10 business days after we receive and inspect the returned items.
  • We will notify you by email when your refund has been processed.

7. Promotions, Discount Codes & Gift Cards

  • Promotional codes and discounts are subject to specific terms and cannot be combined unless stated.
  • Gift cards are valid for 3 years from date of issue, non-refundable and cannot be exchanged for cash except where required by law.

8. Privacy

We collect and use your personal information in accordance with our Privacy Policy. By placing an order you consent to the collection and use of your personal information to fulfil your order and send transactional messages. You may opt out of marketing communications.

9. Intellectual Property & Website Use

  • All content on this site, including images, text, layout and design are our property or used with permission. You may not reproduce, distribute or create derivative works without our consent.
  • You must not attempt to scrape or mine our site, attempt unauthorised access or use automated bots to interact with the website.

10. Liability & Disclaimers

  • To the maximum extent permitted by law, our liability for breach of these Terms is limited to the replacement or refund of the product price.
  • We are not liable for indirect or consequential loss, loss of profits, or loss of data.
  • Nothing in these Terms excludes or limits rights you have under the Australian Consumer Law which cannot be excluded.

11. Changes to these Terms

We may amend these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the site after changes indicates your acceptance of the new Terms.

12. Indemnity & Termination

  • You indemnify us against any losses arising from your breach of these Terms, misuse or unlawful use of the site.
  • We may suspend or terminate access to the site for users who breach these Terms.

13. Contact & Complaints

If you have any questions about these Terms or wish to make a complaint, please contact us: